Description
Platinum Pro Program Installation PROGRAM INCLUDES: • Customer Service will get shipping address of Service Agent (ASA) from Technical Service. • The equipment is shipped to the ASA and stored until the site is ready. • Storage of the oven is limited to 3 weeks. • The ASA will perform a site survey to assure all requirements for a trouble free installation have been met. If there are any anomalies, the ASA will document and present them to the customer. The customer is responsible for resolving any non-compliance at the site prior to equipment delivery. • Additional charges may be applicable for non-compliance. • The ASA will deliver the equipment to the site as scheduled, uncrate, stack if necessary, assemble stands and set in place. • The ASA will remove and dispose of all shipping material. • Removal and disposal of existing equipment is not included. • The ASA will complete the final assembly of the oven. • Installation of a water treatment system is NOT included with this program • Connect Gas: The ASA will connect the gas hose from the oven to an appropriate gas line connection. • Connect Power: The ASA will hook up the oven to an approved disconnect device. • Connect Water: The ASA will connect the water hose to the appropriate water feed connection point. • The ASA will perform a Factory Start Up according to BKI recommended procedures. • The ASA will complete the Start Up Form. o One copy goes to the store o One copy goes to the Mfg. Rep o One copy goes to the ASA • The ASA will scan the form and send it to BKI. • The ASA will notify the BKI sales team of complete installation. • The BKI sales team will then schedule a demo at the customer site. Note: Platinum Professional Installation must be ordered at time of equipment purchase. • Unit prices based on man hours, with the exception of the mileage. • Travel price based on 2 men, 1 hour and 50 miles travel each way. Travel outside this scope will be charged extra to the customer. Pricing is based on normal business hours, 8:00-5:00, Monday-Friday. Ask for a quote for an overtime installation cost if required. • If for any reason the installation/startup is delayed due to a lack of functioning utilities, a return trip will be charged to the customer. Removal of doors, windows, counters, or equipment to get the oven(s) to the installation location is not included in pricing. • All pricing is based on ground floor installation with minimum of 45” of clearance access from the point of entry to the final oven location. Additional man hours will be charged on a separate invoice to the customer.